What if I forget my login Password?
How do I make sure no one uses my app?
By logging out of your app each time, this ensures that no one will be able to use your app. Rest assured that no one can send a certificate thru your app unless they know your secure 4-digit pin. As it asks you to provide that pin at the end before lodgement.
How do I change my App pin?
Go to the accounts page and select Change my PIN Code, this allow you to insert your original PIN and then to select a new PIN number.
My Electrical Worker or Contractor details are not correct?
What happens if I am not in range?
When you go to lodge a certificate and you are not in mobile reception, the app will safely store the information and place in in the “Pending Upload” folder on your home page. When you get back into reception, it’s a simple task to select the Certificate and send! It’s that easy!
How do I tell the difference between a “Testing & Compliance” and a “Testing & Safety” Certificate?
When in the Test Results section, select the “?” button. This will open an explanation of the certificate you selected.
How do I know this can replace a written Certificate of Compliance?
We have been approved by the Electrical Safety Office as a replacement for Certificates of Compliance. If you wish you can ring and check with them on 1-300- 362-128
I am working in a remote location and there is no address?
Who can I talk to about using the app?
Before Re-Installing the app:
Make sure that all certificates are sent and drafts are completed. By re-installing the app it will delete all previous Drafts and Pending Uploads on the app. If there is an upgrade, ALL information will still be available. It is only on a Re-Install that you will lose that info.
I never get billing reminders or information from QuickSafety?
Ensure that your email address is correct in your profile section of your web portal. If this is wrong, please change it, as all communications go directly there.